The Holidays are in full swing as they should be and it’s that time of year when we want to show our appreciation towards our employees and agents for being such a strong part of our growth and success. With our remote teams being scattered across the country, it is not only the festive culture …
People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the …
How does VOIZ help companies find the best customer support talent? Read More »
Telesales, although constant through time, have been evolving quite a bit since the COVID-19 situation. So as telesales agents and representatives, it is imperative that your telesales knowledge aligns with the current process and with consumers’ changing behaviour to carry out your role with precision. As per research conducted by enthu.ai 41% of the reps …
Adaptive telesales strategies to ensure successful conversion rates Read More »
It is no surprise that hiring is tough and hiring for your telesales team can be even more difficult. When qualification, culture fit, budget, filling urgency, etc are thrown into the mix, the process can become complex and can go haywire if not handled properly. As the owner of a business or a hiring manager, …
4 reasons you are struggling to fill your telesales team Read More »
With over 1000 active professions on our platform, we have a generous amount of stories under our belt. One such agent story is that of Meera and her mom which has inspired countless other agents to join VOIZ to support their financial needs while also continuing to pursue their passions. Meera has been training to …
How Meera and her mom found financial independence and happiness with VOIZ Read More »
The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …
Soft Skills – Why does it matter the most in customer service and how to master it? Read More »
It’s officially the second year of the Pandemic. The kind of unprecedented change that this has brought into all our lives has been vast and significant. Professionals across the globe and all industries have been impacted in some way or another. With the full-time, 9-5 job market shifting, gig work is getting the attention it …
Gracing our space today: A family of super-agents Read More »
Retirement is considered a phase of perpetual relaxation and something that is sought after by industry veterans. But how far is it true? According to a survey conducted by Transamerica Center for Retirement Studies, 73% of the respondents responded by saying they were not satisfied with not having to work after retirement. 27% of the …
A sneak peek into the life of our 60-year-old agent Read More »
Job hunting is single-handedly considered one of the most frustrating and daunting activities there is to do. With a disability in the picture, it can get tougher with additional challenges and hurdles to pass. Unemployment can be extremely difficult and stressful when the candidate not only has to pass the job role requirements but also …
This is how our special needs agent found his footing in VOIZ Read More »
Being laid off during the COVID-19 Pandemic is one of the most stressful and disheartening experiences of one’s professional life. Aside from the obvious financial anguish, the stress of losing a job can affect relationships, take a toll on one’s mood, and one’s physical and mental health. Many people around the globe have lost their …
A complete walk-through of how Chithra landed her first project at VOIZ Read More »
