At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with zero experience to professionals who started off being perfectly qualified for the job. Our customer support agent Murali has a very interesting story about how he came into becoming a …
This is how Murali moved from being a taxi driver to a customer support agent Read More »
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms. Chatbots and conversational AI have never been more popular …
Conversational AI vs Chatbots: The difference and why they must never be mixed up Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career remotely. Remote work is the need of the hour but providing positive experiences for every customer can be onerous. On an average day, your dog is barking in the corner, your …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
2022: Identify, hire and fill your customer support with the best talent from VOIZ Read More »
Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match or exceed customer expectations. With more and more customers choosing to chat with a live support agent proves that live chat is slowly making its way as a consumer favourite in terms of …
5 undeniable skills every Live Chat customer support agent must possess Read More »
VOIZ takes great pride in being a reliable source of employment for thousands of agents working on the platform today. We have partnered with a wide range of well-reputed brands and companies that gives our agents the opportunity to work for the best while feeling their best! Here is Part II of what our agents …
Part II : 5 benefits of working with VOIZ going by what our agents have to say Read More »
At VOIZ, our agents make us who we are! Most of our agents who join us have been with us throughout the course of the company. These are the reasons why VOIZ can work smoothly like a well-oiled machine! The past two years have been a ride with our brands and agents working together to …
Part I: 6 benefits of working with VOIZ as per what our agents have to say Read More »
Telesales as a career is indeed underappreciated because of the reputation it has garnered in the past. It is time that this perception surrounding telesales is erased as telesales is genuinely an essential job. VOIZ has partnered with many companies who are looking to expand their telesales teams; which means they are looking to recruit …
Top 6 perks attached with being a telesales agent at VOIZ Read More »
One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …
