At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with zero experience to professionals who started off being perfectly qualified for the job. Our customer support agent Murali has a very interesting story about how he came into becoming a …
This is how Murali moved from being a taxi driver to a customer support agent Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention that with live chat comes reduced wait time and more personalized support services that customers prefer. Why is ‘Live Chat’ considered to be a customer favourite? Source: Customer Think It’s not a surprise anymore …
Live chat support 101: 6 common mistakes to acknowledge and avoid Read More »
Live chat is considered to be one of the most dynamic ways to communicate and interact with customers. Companies are under constant pressure to exceed customer expectations and delight them by delivering exceptional customer experiences. Keeping that pursuit in mind, customers have responded well to live chat and the entire process it is accompanied with. …
Live Chat support 101: Here’s why customers seem to love it Read More »
In today’s age of connections and highly digitized processes, the difference between a successful business and one that is not in the presence of innovative processes accompanied by suitable and deft management to complement it. From small concerns to large establishments, many businesses are choosing to outsource processes as innovative and advanced services have become …
Key guide to understanding ‘business process outsourcing’ in a nutshell Read More »
VOIZ takes great pride in being a reliable source of employment for thousands of agents working on the platform today. We have partnered with a wide range of well-reputed brands and companies that gives our agents the opportunity to work for the best while feeling their best! Here is Part II of what our agents …
Part II : 5 benefits of working with VOIZ going by what our agents have to say Read More »
Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there are a lot of great roles and opportunities being advertised right now, with many employers actively looking for the best candidates. Here are a few ways you can approach …
4 best ways you can stand out to hiring managers while you are job hunting Read More »
At VOIZ, we take pride in sharing the stories of our agents. Where they are from, where they used to be and where they are now. It adds value to their individuality and their personal and professional journeys. From our archives, we’re pulling together the story of Joe P. D’Souza who worked as a TTC …
How Joe went from working on a train to now working with VOIZ Read More »
The holiday season is here! At VOIZ, the excitement is palpable. Our agents are gearing up big time for the Holiday season which includes planning, shopping, partying, travelling etc. Throwing work into the mix, it might be difficult to understand how our agents balance tasks in the house and at the workplace. We asked our …
Telesales is undoubtedly one of the best ways to generate or renew interest from leads, existing customers, and secure sales. A telesales agent equipped with the right kind of skills is a powerful tool to engage with prospects and gain valuable intel and information. To become a telesales agent you need to make sure you …
An Overview: Skills and knowledge required to be a Telesales agent Read More »
