Agent guide

Raising a toast to our customer support agents this Customer Service week

October 20, 2021

During normal times i.e before the Pandemic, customer service jobs were reported to be tough but ever since the Pandemic hit, things are even harder. Customer engagement has reached an all-new high while customer support agents have been busy adjusting to new technology, remote work and longer working hours. Agents, for the past whole year, …

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Soft Skills – Why does it matter the most in customer service and how to master it?

December 7, 2021

The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …

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8 ways an agent can get better and increase First Call Resolution

June 24, 2021

First Call Resolution is an important call center metric and a significant aspect of customer relationship management. The term ‘FCR’ is pretty self-explanatory as it refers to the contact centre’s ability to resolve customer issues, queries, or anything they require within the first time they call with no need of a follow-up after. Agents are …

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Application to landing gig jobs at VOIZ: Process in a nutshell

May 13, 2021

straightforward and requires very little out of the candidates. All you primarily need for the job is stable internet connection and a working smartphone or a laptop. Let’s get into it:After creating a stellar profile which includes making a dynamic summary amongst adding other general details, you’re good to start looking for jobs! To know …

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A simple three-step guide for agents to get on board with VOIZ

November 23, 2021

Aspiring agents, the good news is that getting on board with VOIZ is extremely easy and requires hardly any time. All you have to do is hit the link (https://app.voizworks.com/signup) and get registered and start applying for jobs!  Step 1: Identify yourself as a ‘Professional’ and sign up with Facebook or your email ID to …

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