Agent Engagement

7 ways how VOIZ empowers its telesales and customer support agents

January 18, 2023

In today’s technologically driven world, customer expectations are evolving and almost always at their peak. At VOIZ, we believe that all our service teams are endowed with knowledge-hungry and talented individuals looking not just to develop their personal growth but also to benefit the entire organization/s by keeping their clients happy and satisfied. Customer support …

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Do your customers prefer talking to chatbots or actual human agents

April 19, 2022

Chatbots have become very popular for their ability to save time and resources by automating customer services. At VOIZ, we believe that chatbots can be used to address common and simple customer queries and inquiries, allowing their human counterparts to focus on solving more complex matters. As discussed earlier, chatbots and agents tend to complement …

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Live chat support 101: 6 common mistakes to acknowledge and avoid

March 22, 2022

Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention that with live chat comes reduced wait time and more personalized support services that customers prefer.  Why is ‘Live Chat’ considered to be a customer favourite? Source: Customer Think It’s not a surprise anymore …

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4 female agents speak about how working with VOIZ has empowered them to become ‘better’

March 11, 2022

While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work our agents have done during the course of working with VOIZ. Today, this blog is dedicated to all the women who are focused on lifting each other up, while performing in the …

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5 undeniable skills every Live Chat customer support agent must possess

February 25, 2022

Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match or exceed customer expectations. With more and more customers choosing to chat with a live support agent proves that live chat is slowly making its way as a consumer favourite in terms of …

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Top 6 perks attached with being a telesales agent at VOIZ

February 23, 2022

Telesales as a career is indeed underappreciated because of the reputation it has garnered in the past. It is time that this perception surrounding telesales is erased as telesales is genuinely an essential job. VOIZ has partnered with many companies who are looking to expand their telesales teams; which means they are looking to recruit …

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4 best ways you can stand out to hiring managers while you are job hunting

February 23, 2022

Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there are a lot of great roles and opportunities being advertised right now, with many employers actively looking for the best candidates. Here are a few ways you can approach …

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