One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …
The telesales and customer support job industry has received a lot of flak in the past regarding job growth, employment freedom, etc. But the remote workforce has evolved to the point where all such accusations have ceased to be relevant. Here’s how we’re busting these myths! Myth 1: customer support jobs have irregular shifts, inflexible …
3 myths surrounding customer support and telesales jobs that we are busting today Read More »
The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly digital but it also happens through traditional channels. So what exactly does customer engagement entail? Amazon Web Services links customer engagement with loyalty and defines it as Customer engagement refers to the …
Actionable ideas and measurement methods to provide first-class customer engagement Read More »
Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer a call back service2. Encourage customers to move to chat when things are busy 3. Direct customers to self-serve 4. Work to improve average handling time and first call resolution rate. Usually, when we talk about customer service, we focus on the …
Today, a ‘purchase’ is only the beginning of a customer’s journey with your business. Customers of today require a lot more attention than they did decades ago. The average customer expects to have a two-way interaction with the brand they’re associated with, thereby establishing a relationship between the business and the customer. They appreciate genuine …
Everything you must know to provide first-class customer engagement Read More »
At VOIZ, we believe that work is best done when the ones doing it are in the best position to perform it. Here, you don’t have to splurge on office clothes to feel like a part of the team nor do you need to make hours worth of travelling just to get to your place …
Part II: Here are 7 more reasons why you need to sign up with VOIZ, this New Year! Read More »
The Holidays are in full swing as they should be and it’s that time of year when we want to show our appreciation towards our employees and agents for being such a strong part of our growth and success. With our remote teams being scattered across the country, it is not only the festive culture …
People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the …
How does VOIZ help companies find the best customer support talent? Read More »
Over the past few years, remote working has become a way of life for many workers and employees alike. According to GetApp, the number of remote workers has increased by 400%. Upwork has also predicted that in the next 8 years, 73% of all team members will be working remotely. The obvious advantage of remote …
Part I: Here are 6 reasons why you need to sign up with VOIZ, this New Year! Read More »
The New Year of 2022 has graced us already and our work processes have been swinging regardless of the ongoing festive season. With the Holiday season comes the unending thoughts of pumpkin pies, and counting down hours till they meet friends and family that they haven’t met in a long time! So we asked our …
