If you have never worked before and are experiencing a want to work but feeling stuck; then let us tell you that it is never too late to begin your professional career. via GIPHY Even with hardly any experience, starting your career at this midlife or later stage may offer even more opportunities than you …
Top 4 reasons why it is never too late to start looking for jobs Read More »
The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is perceived, and how the customer chooses to do business with the brand or business. If you think your brand or business is providing your customers with exceptional customer support now, then …
Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer experience as it tends to be one of the biggest assets of a brand or business when it comes to satisfying clients and creating a base of customer loyalists. According to a …
We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …
Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago. To meet and exceed these expectations, brands and businesses are looking to outsource their customer service functions to process experts and a remote CX platform like VOIZ that has a steady roster of CX …
After-Call Work: Why is it important and its benefits? Read More »
At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with zero experience to professionals who started off being perfectly qualified for the job. Our customer support agent Murali has a very interesting story about how he came into becoming a …
This is how Murali moved from being a taxi driver to a customer support agent Read More »
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms. Chatbots and conversational AI have never been more popular …
Conversational AI vs Chatbots: The difference and why they must never be mixed up Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career remotely. Remote work is the need of the hour but providing positive experiences for every customer can be onerous. On an average day, your dog is barking in the corner, your …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are made today, every day. Customer support has evolved remarkably over the years from strictly-phone conversations to the digital omnichannel support that exists today. Most customers don’t recall their earlier …
How to Improve Customer Experience in Call Centers? Read More »
