‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the hot summer months. We only wish we could say the same for those working. Staying focused and productive must be challenging especially when the heat is bearing down on you. You may not want to admit it, …
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation Read More »
What’s the first thing that comes to your mind when you hear the term “Vanilla Jobs”? Most will undoubtedly think of Vanilla, the ice cream flavour AKA the mother of all ice cream variants. If we are going with that simple metaphor, then Vanilla Jobs is the foundation of various jobs which relies solely on …
Tips to balance personal and professional realms from our full-time parents AKA super agents! Working at home can seem like a dream to parents who struggle on a regular basis to balance their professional and personal responsibilities. It may feel like a whole new world but you don’t necessarily have to reinvent activities and schedules …
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful, especially when juggling multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at a desk …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but hardly ever addressed. Of course, some might think that it is better to be prepared and ahead of the game while others might contradict that by believing …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
As it is popularly known, learning how to properly take calls in a call centre is truly a delicate art. The way you answer your customer support calls can be a direct indicator of whether your caller’s customer service experience is positive or negative. Great customer service really does pay off. According to tcn.com, 85% …
The Dos of answering customer support calls for remote CX agents Read More »
Nobody can deny the weight of the responsibility of working as a customer support representative. As the face of the company and the first point of customer contact, agents have the daunting task of satisfying customers while still holding up the image and reputation of the company they are representing. The U.S Bureau of Labor …
Part I: Top 6 burning questions job seekers have about applying to jobs at VOIZ Read More »
Are you considering rejoining the workforce after a long parental break? Then continue reading as we tell you why you are an asset to the service industry. Sure, the thought of getting back to work after a break from focusing on your children and family can be daunting and tough but you can’t deny that …
The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to find support and assistance. But for a customer support agent who is new to their job or for someone who is contemplating working in this sphere of the service industry, then …
Call centre vs Help desk: Is there a difference? Read More »
Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …
