Happy employees are the keys to a smooth and successful organization. Not only is a satisfied employee a retained employee but also an ambassador for the brand, both internally and externally. According to Micheal Page’s ‘Job confidence Index Q1 2017”, the top three reasons why people in India seek jobs are to acquire new skills …
Happy agents share their satisfying experiences of finding jobs with VOIZ Read More »
The phrase ‘customer is king’ could not be more accurate in this scenario. It is true, that all the power resides in the hands of the customers. These customers are the ones that select your brand over your competitors and bring success to your business. Therefore customer experience is essential in retaining customers and attracting …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
We are starting off this article by saying that there is no better time to freelance than now! You may be someone who may have been doing the 9-5 for the most part of your career or someone who has grown up watching this routine, wanting to do things differently. When we ask our professionals …
6 signs you are ready to join VOIZ as a “freelancer” Read More »
Source: OberloAs an agent in the email support process, you may feel the pressure to respond quickly to customers with the growing popularity of social media and messaging applications. When you have the responsibility to manage a seemingly large number of customer service emails, it is easy to sometimes lose sight of each email’s value. …
Part II: 3 bonus tips for acing it as an email support representative Read More »
Part I: 5 important and incredible tips for acing it as an email support representative Email support saves customers from the exasperation associated with sourcing the right customer support phone number, making support calls, enduring long wait times etc just so that they can get in touch with a support representative. When a question or …
8 important and incredible tips at acing it as an email support representative Read More »
It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than having to chase endless dead prospects. Leads are the most elemental requirement for the smooth running and operation of any business and at the end of the …
Here’s why you need to consider outsourcing your lead qualification services with VOIZ Read More »
It cannot be denied that there are different types of positions in the world of CX. There are many options for a remote agent to choose from such as telesales agent, cross-selling and up-selling agent or specialist, customer support agent, remote help desk service agent etc. Out of the lot customer support and telesales are …
Most kids have the privilege of focusing on education before getting a job and supporting themselves and their families. In today’s day and age, the ever-increasing cost of education, skyrocketing student loans, growing lifestyle costs accompanied by the rising cost of housing in urban areas etc can make it increasingly difficult for families to survive …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
