Being an agent is almost like being a performer in a circus or a show, whether it is performing trapeze acts or juggling spinning balls or walking a tightrope — it takes concentration, coordination and vigour to keep everything running effortlessly, all the while keeping your audience happy. The demands of customers have escalated to …
Top 5 essential customer service metrics to keep track of Read More »
Navigate through VOIZ’s easy agent hiring process that will not only allow maximum exposure of your project requirements but also guarantees the right agents to support it! Step 1: Identify yourself as a company and select ‘Hire CX agents” and get started with signing up with VOIZ Get started with setting up your employer/company profile …
Three steps to outsource your customer support effectively and effortlessly on VOIZ Read More »
straightforward and requires very little out of the candidates. All you primarily need for the job is stable internet connection and a working smartphone or a laptop. Let’s get into it:After creating a stellar profile which includes making a dynamic summary amongst adding other general details, you’re good to start looking for jobs! To know …
Application to landing gig jobs at VOIZ: Process in a nutshell Read More »
When a company is growing concerning CX, the number of customers tends to grow as well. To keep up with the growing demands of the customers, which is why companies are under the pressure to scale up the CX operations when they grow rapidly. An on-premises contact centre is a conventional setup for offices. This traditional …
On-premises vs Remote in CX: 4 differences you need to know Read More »
In today’s digital age, it is important to acknowledge that customer experience holds the key to customer retention. To keep your customers happy and satisfied, they must be continually provided with an optimal level of customer interaction upon which loyal customer relationships are built. The current trendUnemployment is on the rise, and even more so …
How to Hire Customer Support or Telesales Team effortlessly Read More »
Many companies offer products at a similar value, the nature of various industries have thereby become competitive in nature. It is believed that acquiring new customers is difficult and generating repeat purchases from existing customers is also not an easy feat to accomplish. Customer service goes a long way when it comes to expanding and …
Best ways to generate revenue from your customer support Process Read More »
Your support agents can sell too. Know when? Customer service, if properly invested in can help activate a plethora of new customer acquisitions. In order for this to happen agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which support agents can be …
Aspiring agents, the good news is that getting on board with VOIZ is extremely easy and requires hardly any time. All you have to do is hit the link (https://app.voizworks.com/signup) and get registered and start applying for jobs! Step 1: Identify yourself as a ‘Professional’ and sign up with Facebook or your email ID to …
A simple three-step guide for agents to get on board with VOIZ Read More »
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 foolproof ways for agents to deal with difficult customers Read More »
Contact centre agents are primarily classified into two major processes: customer support or telesales across all channels from voice, email to social and chat. There are various sub-processes — from lead nurturing to debt collection depending on an organization’s business objective. Support systems are the suitable tech tools or the CX stack that are used …
Everything one needs to know before becoming a remote contact centre agent at VOIZ Read More »
