Are you the sort of person who is worried about how you are going to be managing things when work and personal life all comes into the mix this holiday season? Are you feeling like you are not motivated enough to work? As the spirit of the Christmas season and the New Years’ draw closer, …
Part II: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Telesales, although constant through time, have been evolving quite a bit since the COVID-19 situation. So as telesales agents and representatives, it is imperative that your telesales knowledge aligns with the current process and with consumers’ changing behaviour to carry out your role with precision. As per research conducted by enthu.ai 41% of the reps …
Adaptive telesales strategies to ensure successful conversion rates Read More »
Telesales is undoubtedly one of the best ways to generate or renew interest from leads, existing customers, and secure sales. A telesales agent equipped with the right kind of skills is a powerful tool to engage with prospects and gain valuable intel and information. To become a telesales agent you need to make sure you …
An Overview: Skills and knowledge required to be a Telesales agent Read More »
Christmas is right around the corner and the holiday spirit is in full swing everywhere. Heading up towards the winters, all of our people working at VOIZ are excited about the end of year holidays which includes Thanksgiving, Christmas, and the New Year. It’s the perfect time and opportunity to gather with friends and family, …
Part I: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Hi there. I’m Alyona and working as a Customer support specialist for the past year at VOIZ and I honestly couldn’t be happier. ‘Tis is the season to be jolly and we couldn’t think of a better person to celebrate Christmas with! Alyona moved to Mangalore two years ago from Russia just before the Pandemic …
Last Christmas to this Christmas: Alyona completes one year of working with VOIZ Read More »
It is no surprise that hiring is tough and hiring for your telesales team can be even more difficult. When qualification, culture fit, budget, filling urgency, etc are thrown into the mix, the process can become complex and can go haywire if not handled properly. As the owner of a business or a hiring manager, …
4 reasons you are struggling to fill your telesales team Read More »
As an agent, it might surprise you to know that there are many agents in the field of sales and customer support that don’t know much about the product they are selling or fetching a resolution for. For example, the telesales agent may know that their product is ‘great’, ‘perfect’ and a ‘good choice’ but …
Product knowledge is imperative for finding success in telesales. Here’s why Read More »
Telesales in a nutshell is the process of selling services or products to customers over the telephone. As a telesales representative, you reach out to existing and new customers by calling them over the phone to encourage them to purchase what your company is selling. In addition to exceptional communication and knowledge retention telesales requires …
5 telesales myths that need to be debunked right now Read More »
With over 1000 active professions on our platform, we have a generous amount of stories under our belt. One such agent story is that of Meera and her mom which has inspired countless other agents to join VOIZ to support their financial needs while also continuing to pursue their passions. Meera has been training to …
How Meera and her mom found financial independence and happiness with VOIZ Read More »
In the famous words of Stan Phelps, ‘Customer experience isn’t an expense. Managing customer experience in the right way builds your brand image.’ Customer experience focuses on the equation between an organization or business and its customers. It includes every encounter, no matter how brief the interaction, and even if it doesn’t end up in …
Top 4 ways to know how CX metrics truly impact the results of your business Read More »
