At this point, remote work is built into the cultures of various companies. Like most areas of business, the CX disciple has had its share of creating new ways of fostering teamwork and collaboration in remote work environments. Companies that are partnered with VOIZ are those that prioritize CX and are now making sure that …
5 undeniable benefits of being a remote customer support agent at VOIZ Read More »
We are going to kickstart this article by saying that the worst mistake that most organizations and SMBs make is wearing too many hats and doing too many things internally. Every time there is a need for growth in your business, the workload that comes with it is more or less overwhelming. In today’s tech-driven …
4 crystal clear signs that indicate your business needs to outsource talent Read More »
Having the right talent or personnel is fundamental to achieving maximum productivity and efficiency for companies of any size; be it a sole proprietor or a large business. No one can deny that recruitment is an ever-growing market. It is also one of the most time-consuming and laborious duties for any organisation. While a vast …
Why partnering with VOIZ is the next best decision you’re going to make! Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot possibly go wrong as there are no expectations that you need to live up to. The initial stage of your telesales call is a ‘no risk zone’ as the reputation …
4 easy moves to open your telesales call like an absolute pro Read More »
Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which customer support (CS) agents can be trained to achieve maximum customer satisfaction enhancing …
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 time-tested ways for customer support agents to deal with difficult customers Read More »
Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or break customer service experiences. Customer support agents have the responsibility of solving and answering plenty of customer issues and queries, making it challenging to enhance the support experience with each and every interaction. …
Most of the agents we have working with us used to work in different career zones before joining us as support or telesales agents. And they have either stayed on with us like that or even gone on to pursue their passions or even started their own entrepreneurial endeavours by also growing with us! and …
So you’re unemployed or currently looking to change your career and are frantically hunting for a ‘good’ job. Well, finding a job is easier said than done. Even if you have a great CV, a well-penned cover letter and/or aced an interview, chances are you may not get the job. Job seeking may not always …
