Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career remotely. Remote work is the need of the hour but providing positive experiences for every customer can be onerous. On an average day, your dog is barking in the corner, your …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and consequences on your business. When performed correctly, outsourcing your customer support can help streamline various processes and functions in your organization and enable it in becoming more customer-oriented. But in a few instances, …
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with these changes by learning from every customer and customer interaction and proactively progress to continually meet the needs and expectations of present and future customers. 5 essential elements required to build a strong and lasting customer support strategy A customer support …
5 key elements to a strong customer support strategy Read More »
VOIZ is a place where call centre agents or telephone operators have the choice of being a part of the inbound and/or outbound processes by fielding incoming calls and other inbound processes and making outgoing calls to customers and sales leads respectively. As an independent agent, this customer support job does not require you to …
Guide to finding the right customer support job that will suit you best at VOIZ Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
2022: Identify, hire and fill your customer support with the best talent from VOIZ Read More »
Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match or exceed customer expectations. With more and more customers choosing to chat with a live support agent proves that live chat is slowly making its way as a consumer favourite in terms of …
5 undeniable skills every Live Chat customer support agent must possess Read More »
Customer support is a vital part of business operations that can make an impact on the overall image and reputation of the organization. The core of customer support jobs, on the other hand, is what enables the customers to interact with agents, making sure customers are greeted, treated, and valued well which directly makes customers …
How VOIZ is the solution to providing customer support services for companies Read More »
People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the …
How does VOIZ help companies find the best customer support talent? Read More »
Right now is considered to be the most wonderful time of the year. That said, it can also be a major productivity killer. If someone says climbing Mount Everest is the hardest thing to do, then that person certainly hasn’t been able to focus on a customer while also dealing with the festivities at home. …
How to stay motivated as customer support or telesales agent this Holiday season Read More »
What exactly is a KMS?Knowledge management is a continuous process of producing, using, managing and sharing information and data of an enterprise or organization with a view of having the right information and knowledge at the right time. A knowledge management system, simply put, provides knowledge and information that is meant to be used by …
Improve Customer Service with a Knowledge Management Solution Read More »
