We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …
As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences. Let’s take a look at 5 things that drive efficiency in CX. #1 Keep a thorough track of customer service metrics and KPIsOnly through proper measurement of key performance indicators and metrics will it be possible …
5 Things That Drive Efficiency in Customer Experience Read More »
The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough hours in a day to get everything you want to, done. And now, with the work-life balance becoming more important than ever, it is now more crucial for employees to be more …
Work smarter not harder: 4 tips on improving your productivity while working remotely Read More »
At VOIZ, we believe that work is best done when the ones doing it are in the best position to perform it. Here, you don’t have to splurge on office clothes to feel like a part of the team nor do you need to make hours worth of travelling just to get to your place …
Part II: Here are 7 more reasons why you need to sign up with VOIZ, this New Year! Read More »
Over the past few years, remote working has become a way of life for many workers and employees alike. According to GetApp, the number of remote workers has increased by 400%. Upwork has also predicted that in the next 8 years, 73% of all team members will be working remotely. The obvious advantage of remote …
Part I: Here are 6 reasons why you need to sign up with VOIZ, this New Year! Read More »
It is famously known that closing the sale is easier than initiating the first call but in actuality closing the sale is more nerve-wracking, stress-inducing and challenging. Closing the call or deal is most often the downfall of many telesales agents. It may start off great but if the final hurdle falls short, then there …
7 closing tips and tricks for telesales agents and advisors to increase sales success Read More »
Let’s start this article off with a statistic found by the research conducted by Buffer which discovered that more than one-fifth of remote employees cited loneliness as the biggest challenge to remote work. We at VOIZ understand that loneliness isn’t an unavoidable outcome of working remotely or from home. This is why we believe that …
It is no surprise that hiring is tough and hiring for your telesales team can be even more difficult. When qualification, culture fit, budget, filling urgency, etc are thrown into the mix, the process can become complex and can go haywire if not handled properly. As the owner of a business or a hiring manager, …
4 reasons you are struggling to fill your telesales team Read More »
Telesales in a nutshell is the process of selling services or products to customers over the telephone. As a telesales representative, you reach out to existing and new customers by calling them over the phone to encourage them to purchase what your company is selling. In addition to exceptional communication and knowledge retention telesales requires …
5 telesales myths that need to be debunked right now Read More »
According to Luis Hernandez, VP of Customer Success at Geckoboard, “Conducting customer satisfaction research, such as CSAT surveys, can provide your company the insight to make informed decisions related to the retention and expansion of your customer base.”For a company to improve customer satisfaction, it has to take an unbiased and realistic look at its …
CSAT in the customer journey and how can it be improved? Read More »
