General

4 tips to establish yourself as an impressive social media customer support agent

September 21, 2021

Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone and before the internet, a telephone call was the most effective and easiest way for customers to seek help from companies. Then along came the internet and with it the facility to send electronic mails …

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Soft Skills – Why does it matter the most in customer service and how to master it?

December 7, 2021

The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …

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8 ways an agent can get better and increase First Call Resolution

June 24, 2021

First Call Resolution is an important call center metric and a significant aspect of customer relationship management. The term ‘FCR’ is pretty self-explanatory as it refers to the contact centre’s ability to resolve customer issues, queries, or anything they require within the first time they call with no need of a follow-up after. Agents are …

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How do Customer Support professionals deliver better customer experiences over Chatbots?

November 23, 2021

It’s great that companies are building innovations and technologies around the needs of the customers. But when it comes to help and support, we are psychologically inclined to trust a person skilled in that particular field. In addition to that, customers look forward to having a conversation with someone who is emotionally adept and capable …

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Three steps to outsource your customer support effectively and effortlessly on VOIZ

May 19, 2021

Navigate through VOIZ’s easy agent hiring process that will not only allow maximum exposure of your project requirements but also guarantees the right agents to support it! Step 1: Identify yourself as a company and select ‘Hire CX agents” and get started with signing up with VOIZ Get started with setting up your employer/company profile …

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How to Hire Customer Support or Telesales Team effortlessly

May 13, 2021

In today’s digital age, it is important to acknowledge that customer experience holds the key to customer retention. To keep your customers happy and satisfied, they must be continually provided with an optimal level of customer interaction upon which loyal customer relationships are built.  The current trendUnemployment is on the rise, and even more so …

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