Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Having the right talent or personnel is fundamental to achieving maximum productivity and efficiency for companies of any size; be it a sole proprietor or a large business. No one can deny that recruitment is an ever-growing market. It is also one of the most time-consuming and laborious duties for any organisation. While a vast …
Why partnering with VOIZ is the next best decision you’re going to make! Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 time-tested ways for customer support agents to deal with difficult customers Read More »
The phrase ‘customer is king’ could not be more accurate in this scenario. It is true, that all the power resides in the hands of the customers. These customers are the ones that select your brand over your competitors and bring success to your business. Therefore customer experience is essential in retaining customers and attracting …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
Part I: 5 important and incredible tips for acing it as an email support representative Email support saves customers from the exasperation associated with sourcing the right customer support phone number, making support calls, enduring long wait times etc just so that they can get in touch with a support representative. When a question or …
8 important and incredible tips at acing it as an email support representative Read More »
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful, especially when juggling multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at a desk …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
As it is popularly known, learning how to properly take calls in a call centre is truly a delicate art. The way you answer your customer support calls can be a direct indicator of whether your caller’s customer service experience is positive or negative. Great customer service really does pay off. According to tcn.com, 85% …
The Dos of answering customer support calls for remote CX agents Read More »
The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to find support and assistance. But for a customer support agent who is new to their job or for someone who is contemplating working in this sphere of the service industry, then …
Call centre vs Help desk: Is there a difference? Read More »
