Selling a product or service has always been challenging. But selling the same over the phone is more challenging. When it comes to becoming a telesales agent, there is assuredly more than what meets the eye. For instance, the ideal telesales agent must be equipped with the right combination of soft skills like communication skills, …
10 actionable telesales tips that can help you win customers over Read More »
Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone and before the internet, a telephone call was the most effective and easiest way for customers to seek help from companies. Then along came the internet and with it the facility to send electronic mails …
4 tips to establish yourself as an impressive social media customer support agent Read More »
The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …
Soft Skills – Why does it matter the most in customer service and how to master it? Read More »
First Call Resolution is an important call center metric and a significant aspect of customer relationship management. The term ‘FCR’ is pretty self-explanatory as it refers to the contact centre’s ability to resolve customer issues, queries, or anything they require within the first time they call with no need of a follow-up after. Agents are …
8 ways an agent can get better and increase First Call Resolution Read More »
It’s officially the second year of the Pandemic. The kind of unprecedented change that this has brought into all our lives has been vast and significant. Professionals across the globe and all industries have been impacted in some way or another. With the full-time, 9-5 job market shifting, gig work is getting the attention it …
Gracing our space today: A family of super-agents Read More »
Retirement is considered a phase of perpetual relaxation and something that is sought after by industry veterans. But how far is it true? According to a survey conducted by Transamerica Center for Retirement Studies, 73% of the respondents responded by saying they were not satisfied with not having to work after retirement. 27% of the …
A sneak peek into the life of our 60-year-old agent Read More »
Being laid off during the COVID-19 Pandemic is one of the most stressful and disheartening experiences of one’s professional life. Aside from the obvious financial anguish, the stress of losing a job can affect relationships, take a toll on one’s mood, and one’s physical and mental health. Many people around the globe have lost their …
A complete walk-through of how Chithra landed her first project at VOIZ Read More »
It’s great that companies are building innovations and technologies around the needs of the customers. But when it comes to help and support, we are psychologically inclined to trust a person skilled in that particular field. In addition to that, customers look forward to having a conversation with someone who is emotionally adept and capable …
How do Customer Support professionals deliver better customer experiences over Chatbots? Read More »
Workforce engagement is one of the top priorities in an evolving digital workplace. Countless papers and statistics have repeatedly pointed out the benefits of a chatbot that ups employee engagement in terms of job satisfaction, productivity, etc. As a matter of fact, forward-thinking companies and establishments have started to use chatbots in a myriad of …
Better chatbots for better collaboration for an evolving workforce Read More »
Customer service is the driving force behind customer retention in any business. This aspect of the organization is integral and can have a tremendous impact on the company’s bottom line and how people view the overall business. Customer service is, therefore, an important job. They are often the first point of contact and most times …
5 ways to make your Customer Service and Telesales profile stand out Read More »
