As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences. Let’s take a look at 5 things that drive efficiency in CX. #1 Keep a thorough track of customer service metrics and KPIsOnly through proper measurement of key performance indicators and metrics will it be possible …
5 Things That Drive Efficiency in Customer Experience Read More »
Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention that with live chat comes reduced wait time and more personalized support services that customers prefer. Why is ‘Live Chat’ considered to be a customer favourite? Source: Customer Think It’s not a surprise anymore …
Live chat support 101: 6 common mistakes to acknowledge and avoid Read More »
To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and consequences on your business. When performed correctly, outsourcing your customer support can help streamline various processes and functions in your organization and enable it in becoming more customer-oriented. But in a few instances, …
While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work our agents have done during the course of working with VOIZ. Today, this blog is dedicated to all the women who are focused on lifting each other up, while performing in the …
4 female agents speak about how working with VOIZ has empowered them to become ‘better’ Read More »
The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough hours in a day to get everything you want to, done. And now, with the work-life balance becoming more important than ever, it is now more crucial for employees to be more …
Work smarter not harder: 4 tips on improving your productivity while working remotely Read More »
Live chat is considered to be one of the most dynamic ways to communicate and interact with customers. Companies are under constant pressure to exceed customer expectations and delight them by delivering exceptional customer experiences. Keeping that pursuit in mind, customers have responded well to live chat and the entire process it is accompanied with. …
Live Chat support 101: Here’s why customers seem to love it Read More »
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with these changes by learning from every customer and customer interaction and proactively progress to continually meet the needs and expectations of present and future customers. 5 essential elements required to build a strong and lasting customer support strategy A customer support …
5 key elements to a strong customer support strategy Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
VOIZ is a place where call centre agents or telephone operators have the choice of being a part of the inbound and/or outbound processes by fielding incoming calls and other inbound processes and making outgoing calls to customers and sales leads respectively. As an independent agent, this customer support job does not require you to …
Guide to finding the right customer support job that will suit you best at VOIZ Read More »
As customer support agents, we are constantly faced with the pressure of delivering great services to our customers in record time. Being a support agent means befriending data and metrics as these are crucial in measuring and determining how good an agent is, how well he/she handled the customer, how effectively the resolution was achieved …
Guide to shortening your Average Handling Time without compromising on quality Read More »
