Let’s start this article off with a statistic found by the research conducted by Buffer which discovered that more than one-fifth of remote employees cited loneliness as the biggest challenge to remote work. We at VOIZ understand that loneliness isn’t an unavoidable outcome of working remotely or from home. This is why we believe that …
Call it whatever you like: the gig economy, contingent economy, or a shared economy; with the emergence of this shift, the regular 9-5 has ceased to become the end-all-be-all. Companies are finding new ways to work remotely, and employees discover innovative ways to earn money and develop new skills. Source: chiefexcecutive.net Gig Economy: Why it’s …
Gig Economy: The future of the corporate workspace Read More »
Has someone ever told you that the perfect job does not exist? Sure, we have all heard that from different working professionals at some point. But what we need to do is understand what the definition of ‘the perfect job’ is like? The nature of this very question is subjective. We asked our agents this …
Why working with VOIZ is the next best decision you’re going to make this new year! Read More »
Telesales in a nutshell is the process of selling services or products to customers over the telephone. As a telesales representative, you reach out to existing and new customers by calling them over the phone to encourage them to purchase what your company is selling. In addition to exceptional communication and knowledge retention telesales requires …
5 telesales myths that need to be debunked right now Read More »
In the famous words of Stan Phelps, ‘Customer experience isn’t an expense. Managing customer experience in the right way builds your brand image.’ Customer experience focuses on the equation between an organization or business and its customers. It includes every encounter, no matter how brief the interaction, and even if it doesn’t end up in …
Top 4 ways to know how CX metrics truly impact the results of your business Read More »
After any point of contact, numerous questions can be asked to customers to understand their overall experience a little better. Customer satisfaction scores or CSAT scores are calculated and measured to help companies and agents get a clear picture of customer sentiments at various points of interaction with the company. CSAT helps various customer service …
In a nutshell: How to measure and track your CSAT score? Read More »
A customer support agent or customer support talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful especially when juggling with multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at …
Tried and tested techniques that can help Customer Support executives combat stress Read More »
A major factor why companies and agents alike rely on CSAT scores is its simplicity. It is an effective way to close the loop on a customer-agent interaction and determine whether or not the outcome of that interaction was effective in producing happiness. Now you may ask yourself “Why should agents be held accountable for …
Poor CSAT situations for which you will be held accountable as a customer support agent Read More »
Most people have a perspective that customer support holds roles only for entry-level positions only but that is not so. While there is the availability of numerous frontline jobs, there are also tonnes of opportunities for people who have more experience in the customer support field. via GIPHY Whether you’ve just quit a hectic job …
6 signals that indicate you are cut out for customer support Read More »
Customer service is the driving force behind customer retention in any business. This aspect of the organization is integral and can have a tremendous impact on the company’s bottom line and how people view the overall business. Customer service is, therefore, an important job. They are often the first point of contact and most times …
5 ways to make your Customer Service and Telesales profile stand out Read More »
