Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot possibly go wrong as there are no expectations that you need to live up to. The initial stage of your telesales call is a ‘no risk zone’ as the reputation …
4 easy moves to open your telesales call like an absolute pro Read More »
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 time-tested ways for customer support agents to deal with difficult customers Read More »
It cannot be denied that there are different types of positions in the world of CX. There are many options for a remote agent to choose from such as telesales agent, cross-selling and up-selling agent or specialist, customer support agent, remote help desk service agent etc. Out of the lot customer support and telesales are …
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful, especially when juggling multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at a desk …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
As it is popularly known, learning how to properly take calls in a call centre is truly a delicate art. The way you answer your customer support calls can be a direct indicator of whether your caller’s customer service experience is positive or negative. Great customer service really does pay off. According to tcn.com, 85% …
The Dos of answering customer support calls for remote CX agents Read More »
The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to find support and assistance. But for a customer support agent who is new to their job or for someone who is contemplating working in this sphere of the service industry, then …
Call centre vs Help desk: Is there a difference? Read More »
Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer experience as it tends to be one of the biggest assets of a brand or business when it comes to satisfying clients and creating a base of customer loyalists. According to a …
We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …
