As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences. Let’s take a look at 5 things that drive efficiency in CX. #1 Keep a thorough track of customer service metrics and KPIsOnly through proper measurement of key performance indicators and metrics will it be possible …
5 Things That Drive Efficiency in Customer Experience Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Customer support is a vital part of business operations that can make an impact on the overall image and reputation of the organization. The core of customer support jobs, on the other hand, is what enables the customers to interact with agents, making sure customers are greeted, treated, and valued well which directly makes customers …
How VOIZ is the solution to providing customer support services for companies Read More »
One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …
Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer a call back service2. Encourage customers to move to chat when things are busy 3. Direct customers to self-serve 4. Work to improve average handling time and first call resolution rate. Usually, when we talk about customer service, we focus on the …
Today, a ‘purchase’ is only the beginning of a customer’s journey with your business. Customers of today require a lot more attention than they did decades ago. The average customer expects to have a two-way interaction with the brand they’re associated with, thereby establishing a relationship between the business and the customer. They appreciate genuine …
Everything you must know to provide first-class customer engagement Read More »
Right now is considered to be the most wonderful time of the year. That said, it can also be a major productivity killer. If someone says climbing Mount Everest is the hardest thing to do, then that person certainly hasn’t been able to focus on a customer while also dealing with the festivities at home. …
How to stay motivated as customer support or telesales agent this Holiday season Read More »
Current retail landscapeThere is no doubt that the Pandemic has changed the way we shop and make purchases upending the retail industry. These shifts have led to retailers trying to effectively serve their customers through multiple other channels. Omnichannel and digital-first retailers have adapted more easily when compared to traditional retailers that prioritized face to …
4 best ways to master new retail customer experience Read More »
Has someone ever told you that the perfect job does not exist? Sure, we have all heard that from different working professionals at some point. But what we need to do is understand what the definition of ‘the perfect job’ is like? The nature of this very question is subjective. We asked our agents this …
Why working with VOIZ is the next best decision you’re going to make this new year! Read More »
In today’s combative and fast paced world of endless B2B products, services and offerings, it must be noted that the terms, ‘Customer support or service’ and ‘customer success’ are often thrown around and used interchangeably. Although it is true that at the end of the day, they are about serving the customer and ensuring that …
Customer support vs customer success: Differences you need to know Read More »
