Tanvi

Tanvi researches and writes. Her passion fuels her to do both to the best that she can. She lives off sushi, existential questions, old books, and classic movies!

7 closing tips and tricks for telesales agents and advisors to increase sales success

January 16, 2022

It is famously known that closing the sale is easier than initiating the first call but in actuality closing the sale is more nerve-wracking, stress-inducing and challenging. Closing the call or deal is most often the downfall of many telesales agents. It may start off great but if the final hurdle falls short, then there …

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5 great reasons to host virtual team celebrations and why we are taking the festivities seriously this year

January 16, 2022

Let’s start this article off with a statistic found by the research conducted by Buffer which discovered that more than one-fifth of remote employees cited loneliness as the biggest challenge to remote work. We at VOIZ understand that loneliness isn’t an unavoidable outcome of working remotely or from home. This is why we believe that …

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How to stay motivated as customer support or telesales agent this Holiday season

January 16, 2022

Right now is considered to be the most wonderful time of the year. That said, it can also be a major productivity killer. If someone says climbing Mount Everest is the hardest thing to do, then that person certainly hasn’t been able to focus on a customer while also dealing with the festivities at home. …

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We spoke to our customer support agent Nimisha and here’s what she had to say about the holidays

January 17, 2022

The holiday season is here! At VOIZ, the excitement is palpable. Our agents are gearing up big time for the Holiday season which includes planning, shopping, partying, travelling etc. Throwing work into the mix, it might be difficult to understand how our agents balance tasks in the house and at the workplace.  We asked our …

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Gig Economy: The future of the corporate workspace

December 31, 2021

Call it whatever you like: the gig economy, contingent economy, or a shared economy; with the emergence of this shift, the regular 9-5 has ceased to become the end-all-be-all. Companies are finding new ways to work remotely, and employees discover innovative ways to earn money and develop new skills.   Source: chiefexcecutive.net Gig Economy: Why it’s …

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Improve Customer Service with a Knowledge Management Solution

December 31, 2021

What exactly is a KMS?Knowledge management is a continuous process of producing, using, managing and sharing information and data of an enterprise or organization with a view of having the right information and knowledge at the right time. A knowledge management system, simply put, provides knowledge and information that is meant to be used by …

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4 best ways to master new retail customer experience

December 31, 2021

Current retail landscapeThere is no doubt that the Pandemic has changed the way we shop and make purchases upending the retail industry. These shifts have led to retailers trying to effectively serve their customers through multiple other channels. Omnichannel and digital-first retailers have adapted more easily when compared to traditional retailers that prioritized face to …

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Why working with VOIZ is the next best decision you’re going to make this new year!

December 31, 2021

Has someone ever told you that the perfect job does not exist? Sure, we have all heard that from different working professionals at some point. But what we need to do is understand what the definition of ‘the perfect job’ is like? The nature of this very question is subjective. We asked our agents this …

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Customer support vs customer success: Differences you need to know

December 31, 2021

In today’s combative and fast paced world of endless B2B products, services and offerings, it must be noted that the terms, ‘Customer support or service’ and ‘customer success’ are often thrown around and used interchangeably. Although it is true that at the end of the day, they are about serving the customer and ensuring that …

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Four surefire ways to elevate agent engagement

December 31, 2021

Agent engagement or Workforce Engagement Management is a prime constituent that makes up an efficient contact centre or a company’s customer support centre. With the rapidly escalating focus on CX or customer experience, improved agent engagement has always been the need of the hour, especially now. WEM or Agent Engagement is escalating rapidly in terms …

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