Workforce

How to improve your Customer experience remotely and save up to 50%

During the pandemic, to ensure customer support continuity the technology landscape shifted to remote working models. Companies are uncertain about remote working due to various factors like monitoring the agent’s performance, data security and customer resolution to provide an optimal customer experience. But be it an on-premise or remote model, the three major components to …

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customer experience jobs

A day in the life of a remote CX professional from VOIZ

We are entering into the work-from-anywhere times. To attract CX talent, companies were providing good infrastructure with modern amenities and a hip work culture — before moving remote — are reimagining ways to keep up the employee experience and not just productivity or attrition.   Let’s have a look at a day of one of our …

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