Telesales

5 telesales myths that need to be debunked right now

November 28, 2021

Telesales in a nutshell is the process of selling services or products to customers over the telephone. As a telesales representative, you reach out to existing and new customers by calling them over the phone to encourage them to purchase what your company is selling. In addition to exceptional communication and knowledge retention telesales requires …

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3 actionable ways Telesales agents can adopt the emphatic-led, customer-centric selling approach

October 20, 2021

A breakthrough product a powerful presentation, or even a successful pitch is sometimes not enough when to make the sale. While there are a lot of techniques and skills that are essential to sales effectiveness, we can all agree that ‘empathy’ can sometimes be overlooked and underestimated. It is rarely discussed in telesales training or …

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