Everything one needs to know before becoming a remote contact centre agent at VOIZ

Contact centre agents are primarily classified into two major processes: customer support or telesales across all channels from voice, email to social and chat. There are various sub-processes — from lead nurturing to debt collection depending on an organization’s business objective. Support systems are the suitable tech tools or the CX stack that are used …

Everything one needs to know before becoming a remote contact centre agent at VOIZ Read More »