In 2021 contact centres are pushed to advance to the next level of modern technology architecture for two reasons: to catch up with the growing customer experience expectations and prolonged lockdowns. The modern architecture upgrades and provides an enhanced way of managing data, automating processes, operating remotely on the cloud, and seamlessly integrating to any …
During the pandemic, to ensure customer support continuity the technology landscape shifted to remote working models. Companies are uncertain about remote working due to various factors like monitoring the agent’s performance, data security and customer resolution to provide an optimal customer experience. But be it an on-premise or remote model, the three major components to …
How to improve your Customer experience remotely and save up to 50% Read More »
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. —Donald Porter While the Pandemic has changed commercialization and marketing to a certain extent, customers are still looking for empathetic and helpful experiences from the services they opt for. As a result of the organic change that …
What does it take to deliver an ideal customer experience? Read More »
