According to Luis Hernandez, VP of Customer Success at Geckoboard, “Conducting customer satisfaction research, such as CSAT surveys, can provide your company the insight to make informed decisions related to the retention and expansion of your customer base.”For a company to improve customer satisfaction, it has to take an unbiased and realistic look at its …
CSAT in the customer journey and how can it be improved? Read More »
A customer support agent or customer support talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful especially when juggling with multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at …
Tried and tested techniques that can help Customer Support executives combat stress Read More »
A breakthrough product a powerful presentation, or even a successful pitch is sometimes not enough when to make the sale. While there are a lot of techniques and skills that are essential to sales effectiveness, we can all agree that ‘empathy’ can sometimes be overlooked and underestimated. It is rarely discussed in telesales training or …
Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone and before the internet, a telephone call was the most effective and easiest way for customers to seek help from companies. Then along came the internet and with it the facility to send electronic mails …
4 tips to establish yourself as an impressive social media customer support agent Read More »
The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …
Soft Skills – Why does it matter the most in customer service and how to master it? Read More »
It’s great that companies are building innovations and technologies around the needs of the customers. But when it comes to help and support, we are psychologically inclined to trust a person skilled in that particular field. In addition to that, customers look forward to having a conversation with someone who is emotionally adept and capable …
How do Customer Support professionals deliver better customer experiences over Chatbots? Read More »
In today’s digital age, it is important to acknowledge that customer experience holds the key to customer retention. To keep your customers happy and satisfied, they must be continually provided with an optimal level of customer interaction upon which loyal customer relationships are built. The current trendUnemployment is on the rise, and even more so …
How to Hire Customer Support or Telesales Team effortlessly Read More »
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 foolproof ways for agents to deal with difficult customers Read More »
