Artificial Intelligence

Conversational AI vs Chatbots: The difference and why they must never be mixed up

March 25, 2022

Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms.  Chatbots and conversational AI have never been more popular …

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5 ways to make your Customer Service and Telesales profile stand out

May 19, 2021

Customer service is the driving force behind customer retention in any business. This aspect of the organization is integral and can have a tremendous impact on the company’s bottom line and how people view the overall business. Customer service is, therefore, an important job. They are often the first point of contact and most times …

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Ai in CX, where and how

December 17, 2020

Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now. When we say automation, we jump to the intend of automation replacing the manual work to save costs. Understandably, it can be viewed narrowly through this lens. New generation automation comes with tremendous …

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