scalability

Multi SAAS Vs a full suite SAAS for CX setup

November 17, 2020 February 13, 2021

What is SAAS SAAS, Software-as-a-service is a delivery model that runs on the cloud and delivers the solution via the internet to the customer with a pay-as-you-go billing. The overheads are mostly accounted into the subscription by the provider without the customer bearing the initial infra costs—making it easy, quick and scalable. SAAS on the …

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Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?

November 17, 2020 December 17, 2020

When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …

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