5 undeniable benefits of being a remote customer support agent at VOIZ
At this point, remote work is built into the cultures of various companies. Like most…
Your support agents can sell too. Know when?
Customer service, if properly invested in, can help activate a plethora of new…
Work smarter not harder: 4 tips on improving your productivity while working remotely
The workload and your list of responsibilities will only get bigger and heavier.…
Why working with VOIZ is the next best decision you’re going to make this new year!
Has someone ever told you that the perfect job does not exist? Sure,…
Why partnering with VOIZ is the next best decision you’re going to make!
Having the right talent or personnel is fundamental to achieving maximum productivity and…
Why gig work can bring you back in business after your career break
How long has it been since you have been away from the workforce?…
What does it take to deliver an ideal customer experience?
Customers don’t expect you to be perfect. They do expect you to fix…
We spoke to our customer support agent Nimisha and here’s what she had to say about the holidays
The holiday season is here! At VOIZ, the excitement is palpable. Our agents…
Vol II: Let our agents tell you why they think you should be the one to sign up with VOIZ next
What’s the ‘perfect job’ essentially made of? Typically the ones with attractive salary…
VOIZ secures $2M seed funding from Omidyar Network India
Gig work marketplace – VOIZ has raised seed funding of $2 million led…
Understanding customer expectations and how you can fulfil them as a customer support agent
One of the most challenging aspects of being a customer support agent is…
Tried and tested ways to improve FCR in your company
One of the most important statistics a company can measure with regard to…
Tried and tested techniques that can help Customer Support executives combat stress
A customer support agent or customer support talent’s job is fast-paced and requires…
Transform your physical disabilities into opportunities in the Gig world
A Gig economy is defined by a part-time contract with independent workers for…
Top statistics to know in 2022 that will shape the future of the Customer Support Industry
The world is changing rapidly and so is customer support. Customer support is…
Top four types of customer service to know about to find what interests you (and become a better support agent)
If you are new to the customer service industry, then you must know…
Top 6 perks attached with being a telesales agent at VOIZ
Telesales as a career is indeed underappreciated because of the reputation it has…
Top 6 acknowledgement statements for customer support agents
Words have an immense amount of power. They have the potential to create…
Top 5 reasons to start working with VOIZ right now
Now you must be wondering why working with VOIZ is any different from…
Top 5 essential customer service metrics to keep track of
Being an agent is almost like being a performer in a circus or…
Top 4 ways to know how CX metrics truly impact the results of your business
In the famous words of Stan Phelps, ‘Customer experience isn’t an expense. Managing…
Top 4 reasons why it is never too late to start looking for jobs
If you have never worked before and are experiencing a want to work…
Top 4 challenges remote customer support reps face and how VOIZ can help
Support agents who are used to working remotely face their share of challenges…
Top 4 benefits of how telesales can help in the growth of the Healthcare industry
Healthcare is undeniably one of the fastest and largest growing industries there are…
Three steps to outsource your customer support effectively and effortlessly on VOIZ
Navigate through VOIZ’s easy agent hiring process that will not only allow maximum…
This is how our special needs agent found his footing in VOIZ
Job hunting is single-handedly considered one of the most frustrating and daunting activities…
This is how Murali moved from being a taxi driver to a customer support agent
At VOIZ, we have plenty of agents who have come from various backgrounds…
The pursuit of Innovation in CX
In 2021 contact centres are pushed to advance to the next level of…
The Dos of answering customer support calls for remote CX agents
As it is popularly known, learning how to properly take calls in a…
The Do’s & Don’ts of Working Remotely
Let’s face it. No matter how prepared we are; these are unprecedented times…
Stay-at-home parents can also be full-time working parents! Here’s how!
There are many reasons people choose to be stay-at-home parents but ultimately the…
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest … ‘Hit the…
10 actionable telesales tips that can help you win customers over
Selling a product or service has always been challenging. But selling the same over the … 10 actionable…
10 vital skills required to make a successful career in the CX industry
Customer service is all about looking after the needs and concerns of the customers, but … 10 vital…
2022: Identify, hire and fill your customer support with the best talent from VOIZ
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, … 2022: Identify,…