In today’s age of connections and highly digitized processes, the difference between a successful business and one that is not in the

VOIZ takes great pride in being a reliable source of employment for thousands of agents working on the platform today. We have partnered

At VOIZ, our agents make us who we are! Most of our agents who join us have been with us throughout the course of the company. These are

Telesales as a career is indeed underappreciated because of the reputation it has garnered in the past. It is time that this perception

Customer support is a vital part of business operations that can make an impact on the overall image and reputation of the organization.

Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there

At VOIZ, we take pride in sharing the stories of our agents. Where they are from, where they used to be and where they are now. It adds

One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of

The telesales and customer support job industry has received a lot of flak in the past regarding job growth, employment freedom, etc. But

The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly

Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer a call back

Today, a ‘purchase’ is only the beginning of a customer’s journey with your business. Customers of today require a lot more attention