The question, “How to deal with rude customers” can often be frustrating as well as difficult to answer. No one likes being on the

If you have never worked before and are experiencing a want to work but feeling stuck; then let us tell you that it is never too late to

The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is

Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer

We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the

Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago.

At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with

Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the

Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency

Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career

We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are

As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences.